Frequently Asked Questions
Everything you need to know about your Papinelle Sleepwear order, shipping, and luxury fabrics.
What materials are used in Papinelle Sleepwear?
We specialize in natural fibers including high-quality silk, organic cotton, and our signature Tencel blends. Each garment is designed for maximum breathability and a soft touch against the skin.
How should I care for my silk pajamas?
To maintain the quality of your silk, we recommend a cold hand wash using a delicate silk detergent. Always line dry in the shade and avoid tumble drying or direct sunlight to prevent fiber damage.
Do you offer international shipping?
Yes, we ship our luxury sleepwear worldwide. Shipping costs and delivery timeframes vary by destination and are calculated at checkout. Please note that international orders may be subject to local duties and taxes.
What is your return policy?
We accept returns on full-priced items within 30 days of purchase, provided they are in original condition with tags attached. For hygiene reasons, certain items like knickers cannot be returned unless faulty.
How do I find the right size?
Our sleepwear is designed for a relaxed, comfortable fit. You can find detailed measurements and international size conversions on our comprehensive Size Guide located on each product page.
Can I purchase a gift card?
Absolutely. We offer digital gift cards that are delivered instantly via email. They are the perfect solution for when you want to gift the luxury of choice.